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Chunfu-Natural Stone Furniture Manufacturer and Supplier With Oem & Odm Service      +86 18022992992     chunfufurniture@jmchunfu.com

Business Requirements FAQ
1
What is Chunfu Furniture’s warranty period and after-sales service policy?

Chunfu Furniture offers a one-year structural warranty on all our natural stone furniture. This warranty covers the wooden frame, hardware fittings, stone bonding, and overall structural integrity under normal use.

For any manufacturing defects or natural damage (not caused by transportation, improper use, or human error), we provide responsive after-sales support. Simply send us clear photos or videos of the issue. Our team will assess it promptly and respond with a solution — either shipping replacement parts free of charge or providing detailed professional repair guidance.

This policy reflects our confidence in the quality and durability of our products. Chunfu Furniture is committed to long-term customer satisfaction and stands behind every piece we manufacture.

Contact Us for Support.

2
Does Chunfu Furniture offer door-to-door sea freight services? How are the shipping costs calculated?

Yes, Chunfu Furniture offers convenient third-party door-to-door sea freight services to most major destinations including the United States, Canada, Europe, Australia, and the Middle East. We work with experienced freight forwarders to handle the entire shipping process from our factory in China all the way to your doorstep.

Shipping costs are calculated based on volume (CBM) or gross weight (KG), whichever is higher (chargeable weight). The total cost includes sea freight, destination port charges, and inland delivery fee to your address.

An important advantage is that when you order multiple items in one shipment, the delivery fee is charged only once, significantly saving costs on combined orders. We provide clear freight quotations with transparent breakdowns before production begins.

Contact Us for Shipping Quote.

3
What is the minimum order quantity (MOQ) for bulk orders at Chunfu Furniture? Is a discount on the unit price possible?

Chunfu Furniture has a very flexible minimum order quantity (MOQ) of just one single piece. We support both one-off custom orders and bulk purchases without strict restrictions.

For bulk orders, we offer attractive unit price discounts starting from 5 pieces and above. The larger the order quantity, the better the pricing becomes due to economies of scale in material sourcing, production, and shipping. We provide clear tiered pricing in every quotation.

To reliably support medium and large projects, Chunfu Furniture maintains a strong monthly production capacity of 500–800 dining tables and over 1,000 coffee tables, side tables, and console tables. This capacity ensures we can handle substantial orders while maintaining consistent quality and reasonable lead times.

Whether you need a small custom order or a full container of natural stone furniture, we are fully equipped to support your project with competitive pricing and professional service.

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4
What is Chunfu Furniture’s policy if natural stone furniture arrives damaged, and how are freight claims handled?

Chunfu Furniture prioritizes safe delivery using strength-tested, professional export wooden crates. While we take every precaution, we understand transit incidents can occasionally occur.

To protect your investment, it is crucial to inspect the goods for any damage before signing for receipt. If damage is found, please take clear photos of the packaging and the affected product, and contact our team immediately.

We will promptly coordinate with the freight company to determine liability. Most importantly, we guarantee you will receive full compensation equivalent to the value of the damaged goods. Our commitment is to resolve the issue swiftly, ensuring you never bear unnecessary financial risk for transit damage.

5
Does Chunfu Furniture offer visual production tracking to monitor custom stone furniture progress?

Yes, Chunfu Furniture provides comprehensive visual production tracking for full transparency. We understand the importance of monitoring your custom stone furniture, so we keep you updated at every critical manufacturing stage.

Throughout production, we provide detailed photos or videos for your confirmation at each key checkpoint. This includes initial slab sourcing and selection, precision cutting, fine polishing, structural assembly, and final secure packaging.

This step-by-step visual tracking not only keeps you informed but also serves as an active quality control mechanism, allowing you to verify details before moving forward. With Chunfu, you can confidently track your order from raw material to finished product, ensuring your exact specifications are perfectly met.

6
Can Chunfu Furniture provide custom natural stone samples, and how is the sampling fee calculated?

Yes, Chunfu Furniture fully supports providing custom natural stone samples for your evaluation. The typical production lead time is approximately 20 days, allowing our artisans to perfectly realize your specific design requirements.

Regarding the sampling fee, the cost for a single custom piece is slightly higher than bulk pricing. This difference is reasonable as it covers the specialized labor, single-unit material sourcing, and dedicated setup required for a one-off production.

However, to support your project, the entire sample fee is fully refundable once you place the bulk order. This policy ensures you can verify our premium craftsmanship and material quality risk-free. Contact our team to discuss your specific sample specifications and start your custom project today.

7
What terms are included in Chunfu Furniture’s quotation? What payment methods are accepted?

Chunfu Furniture provides clear and flexible quotations tailored to international buyers. We support multiple trade terms including EXW, FOB, CIF, and DDP, giving you full control over logistics according to your project needs. You can choose shipment from Guangzhou Port, Shenzhen Yantian Port, or Jiangmen Port.

Additionally, Chunfu Furniture supplies a complete set of export documents, including Packing List, Commercial Invoice, Certificate of Origin, Bill of Lading, and other documents required for smooth customs clearance.

Our transparent and buyer-friendly terms have helped hundreds of overseas clients import natural stone furniture with confidence.

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8
Does Chunfu Furniture have export experience? How is the packaging?

Yes, Chunfu Furniture has over 16 years of rich export experience. We have been successfully shipping custom natural stone furniture to the United States, Canada, Europe, Australia, the Middle East, and Southeast Asia for many years. We are very familiar with international shipping regulations, customs clearance procedures, and destination country requirements.

To ensure products arrive in perfect condition, Chunfu Furniture uses professional export-grade packaging. Our standard solution combines thick foam protection, reinforced cardboard cartons, and fumigation-free wooden crates. We can also provide fully customized packaging according to your specific needs.

This reliable packaging system, combined with our experience working with major freight forwarders, minimizes the risk of damage and helps our clients receive their orders safely and on time.

Learn More About Chunfu Furniture | Contact Us for Shipping Details

9
How does Chunfu Furniture ensure product quality? Does Chunfu Furniture have a quality inspection process?

Chunfu Furniture maintains strict quality standards throughout the entire production process to ensure every piece meets premium expectations. We implement a comprehensive three-phase quality control system: raw material inspection upon arrival, in-process quality checks during cutting, polishing, and assembly, and a final pre-shipment inspection.

All products undergo detailed quality control including stone defect repair, precision polishing, seam alignment verification, and structural stability testing. Our experienced QC team examines dimensions, finish, weight-bearing capacity, and overall appearance.

Upon completion and before shipment, Chunfu Furniture provides customers with detailed inspection photos and videos from multiple angles. We also gladly support third-party inspections (such as SGS or BV) to give you complete peace of mind. This transparent and rigorous process has earned trust from clients worldwide.

Quality is the foundation of our 16+ years reputation.

View Factory & QC Process | Contact Us for Inspection Details

10
How can I get the Chunfu Furniture wholesale catalog for natural stone products?

The Chunfu Furniture wholesale catalog features our complete range of premium natural stone furniture. The brochure includes detailed specifications, material variations, precise dimensions, and high-resolution images for our marble and travertine dining tables, coffee tables, and countertops.

For your convenience, you can directly view and download the latest product catalog directly from our official website. This allows you to explore our standard models and craftsmanship at your own pace.

If you are looking for specific models or need a tailored selection for your commercial projects, simply contact our team. We will promptly send customized materials and provide a detailed quotation. Discover why Chunfu is a trusted natural stone supplier by requesting your catalog today.

11
What kind of stone does Chunfu Furniture use? Is it 100% natural marble?

Yes, Chunfu Furniture uses only 100% natural stone — premium marble and travertine with no veneers, artificial stones, or synthetic materials. Every piece is crafted from authentic natural slabs sourced directly from trusted quarries.

As a vertically integrated manufacturer, Chunfu Furniture owns and partners with stone processing facilities in Yunfu, the “Stone Capital of China.” This allows us to personally select high-quality blocks, ensuring consistent color, beautiful veining, and superior durability. We offer over 50 varieties of natural marble and travertine, including popular options like Calacatta, Emperador, and various travertine tones.

All materials come with traceability and material certificates upon request. This direct sourcing guarantees authenticity, environmental responsibility, and the unique natural beauty that makes each Chunfu Furniture piece one-of-a-kind.

Using genuine natural stone delivers unmatched luxury, longevity, and timeless elegance compared to engineered alternatives.

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12
How long is Chunfu Furniture’s production cycle? Can it be expedited?

Chunfu Furniture’s standard production cycle for custom natural stone furniture is 15 to 35 days, depending on product complexity and craftsmanship requirements. Simple designs usually take 15–20 days, while complex pieces with special edge treatments, intricate inlays, or mixed materials typically require 25–35 days. This timeline includes material selection, CNC cutting, hand-finishing, quality inspection, and professional packaging.

Yes, we can often expedite production for urgent projects. If you have a tight deadline, please inform us of your expected delivery date when placing the order. We will prioritize your project in our production schedule, adjust resources, and provide a realistic expedited timeline while maintaining our strict quality standards.

Chunfu Furniture always balances speed with craftsmanship to ensure every piece meets high-end expectations. Transparent communication throughout the process helps avoid delays.

At Jiangmen Chunfu Furniture (established in 2010), we turn the timeless beauty of natural stone into custom furniture for your living space. We specialize in crafting unique coffee, dining, and console tables that are as functional as they are stunning.
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