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Chunfu-Natural Stone Furniture Manufacturer and Supplier With Oem & Odm Service      +86 18022992992     chunfufurniture@jmchunfu.com

Business Requirements FAQ
1
How do Chinese holidays impact Chunfu Furniture’s delivery lead times?

Chunfu Furniture maintains transparent communication regarding production schedules, especially during major Chinese holidays.

The most significant impact comes from Chinese New Year (CNY), which usually falls between mid-January and mid-February. During this period, our factory typically closes for about 3 weeks. To meet your project timeline, we strongly recommend placing orders and confirming delivery dates well in advance. We will make every effort to complete production and ship before the holiday shutdown.

If your deadline falls during or immediately after CNY, the overall lead time may be extended by 3–4 weeks.

Chunfu Furniture always provides clear production timelines at the quotation stage and keeps clients updated throughout the process. Planning ahead helps avoid unnecessary delays and ensures your natural stone furniture arrives on schedule.

2
What are Chunfu Furniture’s deposit and payment methods?

Chunfu Furniture offers clear and flexible payment terms designed for international clients.

Typically, we require a 30% deposit to start production (including material sourcing and custom manufacturing) and the 70% balance before shipment. This standard structure protects both parties and ensures smooth order processing.

We primarily accept T/T (Telegraphic Transfer) as our main payment method. For larger or repeat orders, we can also negotiate L/C (Letter of Credit) and Alibaba Trade Assurance, which provides additional security for buyers. Payment schedules can be adjusted according to project value and mutual agreement.

All payment terms are clearly stated in the formal quotation and sales contract. We maintain transparent communication throughout the process and can provide proforma invoices and banking details promptly upon order confirmation.

This balanced and secure payment system has helped Chunfu Furniture build long-term trust with clients worldwide.

View Company Profile | Contact Us for Quotation & Payment Details

3
Why choose Chunfu Furniture’s natural marble furniture over artificial stone or sintered stone alternatives?

Chunfu Furniture exclusively specializes in premium natural marble, a material distinguished by its unique, unreplicable veining and warm, refined texture. While artificial and sintered stones offer uniformity, they cannot mimic the authentic depth and natural beauty inherent in real stone—where every single slab is a one-of-a-kind masterpiece.

Beyond material superiority, our true advantage lies in our comprehensive in-house manufacturing capabilities. Unlike standard stone processors, we operate our own dedicated woodworking facility and hardware department.

This integrated production model allows us to seamlessly combine natural stone with custom solid wood bases and precision hardware, fulfilling your most complex bespoke furniture requirements. Choose Chunfu for authentic natural elegance and unmatched custom versatility.

4
What stone types and surface finishes does Chunfu Furniture offer?

Chunfu Furniture offers an extensive selection of over 70 types of premium natural stones, including popular marbles and travertines such as Bianco Carrara, Nero Marquina, Italian Grey and many more. We source directly from renowned quarries to ensure consistent quality, beautiful veining, and rich color.

We provide multiple surface finishes to match different design aesthetics:

  • Polished — high gloss and luxurious shine
  • Matte — soft, elegant, non-reflective surface
  • Brushed — textured with subtle movement
  • Acid Washed — vintage, natural look
  • Antique — aged, distressed appearance

Our team can also recommend the best combination of stone and finish according to your interior style and usage requirements. Upon request, Chunfu Furniture can send physical stone samples for your approval before production begins.

This wide variety allows designers and clients to create truly unique and personalized natural stone furniture pieces.

View Stone Materials|Contact Us for Samples

5
What is Chunfu Furniture’s design confidentiality commitment?

Chunfu Furniture takes design confidentiality very seriously. We fully respect and protect every client’s intellectual property and design copyright.

All custom designs, drawings, technical specifications, samples, and unique product styles provided by our clients are treated as strictly confidential. Without your explicit written permission, Chunfu Furniture will never use, copy, display, or share your designs with any other clients, nor publish them on our website, social media, or any public platforms.

Our team is trained to maintain the highest level of confidentiality throughout the entire design, prototyping, and production process.This strong confidentiality commitment has earned the trust of many international designers, interior design firms, and brand clients who regularly work with us on exclusive and bespoke natural stone furniture projects.

6
What are Chunfu Furniture’s daily cleaning and maintenance recommendations?

Chunfu Furniture recommends a simple but consistent maintenance routine to keep your natural marble and travertine furniture looking beautiful for years.

Natural stone is sensitive to acidic substances such as vinegar, lemon juice, cola, or wine. Wipe up spills immediately with a soft cloth and clean daily using only neutral pH cleaners or just warm water and a microfiber cloth.

For best protection, we strongly recommend applying a high-quality stone sealer every 6 to 12 months, depending on usage. This creates a protective barrier against stains and etching while preserving the natural beauty and veining of the stone.

With proper care, Chunfu Furniture marble and travertine pieces will maintain their elegant appearance and high value over time. These maintenance steps are easy to follow and help protect your investment in luxury natural stone furniture.

Contact Us for Care Advice.

7
What is Chunfu Furniture’s warranty period and after-sales service policy?

Chunfu Furniture offers a one-year structural warranty on all our natural stone furniture. This warranty covers the wooden frame, hardware fittings, stone bonding, and overall structural integrity under normal use.

For any manufacturing defects or natural damage (not caused by transportation, improper use, or human error), we provide responsive after-sales support. Simply send us clear photos or videos of the issue. Our team will assess it promptly and respond with a solution — either shipping replacement parts free of charge or providing detailed professional repair guidance.

This policy reflects our confidence in the quality and durability of our products. Chunfu Furniture is committed to long-term customer satisfaction and stands behind every piece we manufacture.

Contact Us for Support.

8
Does Chunfu Furniture offer door-to-door sea freight services? How are the shipping costs calculated?

Yes, Chunfu Furniture offers convenient third-party door-to-door sea freight services to most major destinations including the United States, Canada, Europe, Australia, and the Middle East. We work with experienced freight forwarders to handle the entire shipping process from our factory in China all the way to your doorstep.

Shipping costs are calculated based on volume (CBM) or gross weight (KG), whichever is higher (chargeable weight). The total cost includes sea freight, destination port charges, and inland delivery fee to your address.

An important advantage is that when you order multiple items in one shipment, the delivery fee is charged only once, significantly saving costs on combined orders. We provide clear freight quotations with transparent breakdowns before production begins.

Contact Us for Shipping Quote.

9
What is the minimum order quantity (MOQ) for bulk orders at Chunfu Furniture? Is a discount on the unit price possible?

Chunfu Furniture has a very flexible minimum order quantity (MOQ) of just one single piece. We support both one-off custom orders and bulk purchases without strict restrictions.

For bulk orders, we offer attractive unit price discounts starting from 5 pieces and above. The larger the order quantity, the better the pricing becomes due to economies of scale in material sourcing, production, and shipping. We provide clear tiered pricing in every quotation.

To reliably support medium and large projects, Chunfu Furniture maintains a strong monthly production capacity of 500–800 dining tables and over 1,000 coffee tables, side tables, and console tables. This capacity ensures we can handle substantial orders while maintaining consistent quality and reasonable lead times.

Whether you need a small custom order or a full container of natural stone furniture, we are fully equipped to support your project with competitive pricing and professional service.

View Our Products | Contact Us for Quotation

10
What is Chunfu Furniture’s policy if natural stone furniture arrives damaged, and how are freight claims handled?

Chunfu Furniture prioritizes safe delivery using strength-tested, professional export wooden crates. While we take every precaution, we understand transit incidents can occasionally occur.

To protect your investment, it is crucial to inspect the goods for any damage before signing for receipt. If damage is found, please take clear photos of the packaging and the affected product, and contact our team immediately.

We will promptly coordinate with the freight company to determine liability. Most importantly, we guarantee you will receive full compensation equivalent to the value of the damaged goods. Our commitment is to resolve the issue swiftly, ensuring you never bear unnecessary financial risk for transit damage.

11
Does Chunfu Furniture offer visual production tracking to monitor custom stone furniture progress?

Yes, Chunfu Furniture provides comprehensive visual production tracking for full transparency. We understand the importance of monitoring your custom stone furniture, so we keep you updated at every critical manufacturing stage.

Throughout production, we provide detailed photos or videos for your confirmation at each key checkpoint. This includes initial slab sourcing and selection, precision cutting, fine polishing, structural assembly, and final secure packaging.

This step-by-step visual tracking not only keeps you informed but also serves as an active quality control mechanism, allowing you to verify details before moving forward. With Chunfu, you can confidently track your order from raw material to finished product, ensuring your exact specifications are perfectly met.

12
Can Chunfu Furniture provide custom natural stone samples, and how is the sampling fee calculated?

Yes, Chunfu Furniture fully supports providing custom natural stone samples for your evaluation. The typical production lead time is approximately 20 days, allowing our artisans to perfectly realize your specific design requirements.

Regarding the sampling fee, the cost for a single custom piece is slightly higher than bulk pricing. This difference is reasonable as it covers the specialized labor, single-unit material sourcing, and dedicated setup required for a one-off production.

However, to support your project, the entire sample fee is fully refundable once you place the bulk order. This policy ensures you can verify our premium craftsmanship and material quality risk-free. Contact our team to discuss your specific sample specifications and start your custom project today.

At Jiangmen Chunfu Furniture (established in 2010), we turn the timeless beauty of natural stone into custom furniture for your living space. We specialize in crafting unique coffee, dining, and console tables that are as functional as they are stunning.
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